Shipping policy

Shipping Policy

Last updated: 28/12/2025

Thank you for shopping with Sidekick, operated by Brunate Private Limited. Please read our Shipping Policy carefully to understand how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

  • Orders are typically processed within 1–3 business days after successful payment confirmation.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays.

  • Processing times may vary during high order volumes, new launches, stock replenishment cycles, or unforeseen operational delays.

Brunate Private Limited (operating under the brand name ‘Sidekick’) reserves the right to extend processing timelines without prior notice in such cases.

2. Shipping & Delivery Timelines (India)

Once dispatched, estimated delivery timelines are as follows:

  • Metro cities: 2–4 business days

  • Non-metro / Tier 2 & Tier 3 cities: 3–6 business days

  • Remote or rural locations: 5–8 business days

These timelines are estimates only and not guaranteed delivery dates.

Brunate Private Limited (operating under the brand name ‘Sidekick’) shall not be liable for delays caused by:

  • Courier partner operations

  • Weather conditions

  • Natural disasters

  • Government regulations or restrictions

  • Strikes, lockdowns, or force majeure events

3. Shipping Charges

  • Shipping charges, if applicable, are mentioned at checkout 

  • Any free shipping offers or promotions will be clearly communicated on the website or checkout page.

  • Brunate Private Limited (operating under the brand name ‘Sidekick’) reserves the right to modify shipping charges at any time without prior notice.

4. Order Tracking

  • Once an order is shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable).

  • Tracking information may take 12–24 hours to become active after dispatch.

  • Brunate Private Limited (operating under the brand name ‘Sidekick’) is not responsible for tracking delays or inaccuracies caused by courier partners.

5. Packaging & Dispatch Responsibility

  • All products are inspected and securely packed before dispatch.

  • Risk of loss or damage passes to the customer once the order is handed over to the courier partner.

  • Brunate Private Limited (operating under the brand name ‘Sidekick’) is not responsible for damage, loss, or theft occurring during transit.

Any transit-related issues must be raised directly with the courier partner, though we may assist at our discretion.

6. Incorrect Address or Failed Delivery

  • Customers are solely responsible for providing accurate and complete shipping details.

  • Brunate Private Limited (operating under the brand name ‘Sidekick’) is not liable for non-delivery or delays caused by:

    • Incorrect address

    • Incomplete address

    • Incorrect contact information

    • Repeated failed delivery attempts

If an order is returned due to such reasons:

  • Re-shipping costs will be borne by the customer, or

  • The order may be cancelled at Brunate Private Limited's (operating under the brand name ‘Sidekick’) discretion, with shipping charges deducted from any eligible refund.

7. Partial Shipments

  • In some cases, orders containing multiple items may be shipped in separate packages without additional shipping charges.

  • Brunate Private Limited (operating under the brand name ‘Sidekick’) is not obligated to notify customers of partial shipments in advance.

8. Serviceability & Courier Limitations

  • Certain pin codes may be temporarily or permanently non-serviceable due to courier restrictions.

  • Brunate Private Limited (operating under the brand name ‘Sidekick’) reserves the right to cancel and refund orders that cannot be delivered to the provided location.

9. Liability Limitation

To the maximum extent permitted by law:

  • Brunate Private Limited (operating under the brand name ‘Sidekick’) shall not be liable for any indirect, incidental, special, or consequential damages arising from shipping delays, non-delivery, or transit issues.

  • Brunate Private Limited's (operating under the brand name ‘Sidekick’) maximum liability, if any, shall be limited to the amount paid for the product only, excluding shipping charges.

10. Contact & Support

For shipping-related queries, you may contact us at:

Brunate Private Limited (operating under the brand name “Sidekick”)

Email: info@mysidekick.pet
WhatsApp / Phone: +91 9217475141
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Responses may take up to 1–2 business days.